Order Cancellation Policy
Last updated: August 5, 2026
This Order Cancellation Policy explains how and when you can cancel an order placed on storenex.store.
Cancellation Before Shipping
You may cancel your order at any time before it has shipped. To request a cancellation, contact us as soon as possible:
- Email: info@storenex.store
- Phone: +1 (650) 666-5554
Please include your order number in your cancellation request. Orders are typically processed within 1–2 business days, so we recommend contacting us immediately after placing the order if you need to cancel.
Refund for Canceled Orders
If your cancellation request is received and processed before the order ships, you will receive a full refund to your original payment method. Refunds are typically processed within 3–5 business days, plus an additional 3–7 business days for your bank to post the refund.
Cancellation After Shipping
Once an order has shipped, it cannot be canceled. However, you may return the items after delivery for a full refund, subject to our Return & Refund Policy. Returns are accepted within 30 days of delivery for unused items in original packaging.
StoreNex-Initiated Cancellations
We reserve the right to cancel orders for the following reasons:
- Pricing or product description errors
- Suspected fraudulent or unauthorized transactions
- Items that are out of stock or discontinued
- Inability to verify payment information
If we cancel your order, you will receive a full refund and an email notification explaining the cancellation.
Modifying an Order
To modify an order (such as changing the shipping address, size, or color), contact us immediately before the order ships. We will do our best to accommodate changes, but once an order enters processing, modifications may not be possible.
Contact
Need to cancel or modify an order?
- Email: info@storenex.store
- Phone: +1 (650) 666-5554
- Hours: Mon–Fri 9:00–18:00, Sat 10:00–16:00 (MT)