Payment Policy
Last updated: August 5, 2026
This Payment Policy explains how payments are processed for orders placed on storenex.store.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
All prices are listed in U.S. Dollars (USD). Your card will be charged in USD.
Secure Payment Processing
All payments are processed through our secure payment provider. When you place an order, you will be redirected to the payment provider's secure checkout page to enter your card details. StoreNex Home does not see, collect, or store your raw card number, expiration date, or CVC code. Payment information is encrypted and transmitted directly to the payment processor.
When Your Card Is Charged
Your card is charged at the time you complete the payment on the secure checkout page. If an order is canceled before shipping, a full refund will be issued to your original payment method.
Tax
Orders placed on storenex.store are tax-free. No sales tax is added to your order total.
Free Shipping
Shipping is free on all orders within the United States. No shipping charges will be added to your total.
Payment Verification
We may verify your payment information with your card issuer to prevent fraud. If verification fails, we may contact you to confirm your order details or cancel the order.
Failed Payments
If your payment is declined, your order will not be processed. You will need to place a new order with a valid payment method. No charges will be made for failed transactions.
Refunds
Refunds are issued to the original payment method used at checkout. Processing time is typically 3–5 business days, plus an additional 3–7 business days for your bank to post the refund. See our Return & Refund Policy for details.
Contact
Questions about payment?
- Email: info@storenex.store
- Phone: +1 (650) 666-5554
- Hours: Mon–Fri 9:00–18:00, Sat 10:00–16:00 (MT)