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Return & Refund Policy

Last updated: August 5, 2026

We want you to be satisfied with your StoreNex Home purchase. This Return & Refund Policy explains how returns and refunds work for orders placed on storenex.store.

Return Period

You may return eligible items within 30 days of delivery for a full refund. Items returned after 30 days may not be accepted.

Return Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Unused and in the same condition as received
  • In the original product packaging with all accessories, dividers, or hardware included
  • Accompanied by the order number or proof of purchase

Items that show signs of use, damage caused by the customer, or missing components may not be eligible for a full refund.

How to Start a Return

To initiate a return, email us at info@storenex.store with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will respond with return instructions and the return shipping address within 1–2 business days.

Return Shipping

Return shipping costs are the customer's responsibility unless the item was damaged in transit, defective, or incorrectly shipped by StoreNex Home. In those cases, we will provide a prepaid return label at no cost to you.

Refund Method and Timing

Once we receive and inspect your returned item, we will process your refund within 3–5 business days. Refunds are issued to the original payment method used at checkout (credit card, debit card, or other method). Depending on your bank or card issuer, the refund may take an additional 3–7 business days to appear on your statement.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@storenex.store with your order number and a photo of the issue. We will arrange a free replacement or full refund, including return shipping if needed.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order for the desired product.

Non-Returnable Items

Items that have been used, modified, or damaged by the customer are not eligible for return. If you are unsure whether your item is eligible, contact us before shipping it back.

Contact

Questions about returns or refunds?